Devolution policy

The Company guarantees the full refund of its fees if the travel authorization is not obtained, unless the cause of the denial is directly attributable to the Customer's guilt or negligent conduct.

Refunds shall be accepted whenever they are requested before the company has starts the processing of the travel authorization The User understands that the company tries to perform the contracted service as quickly as possible once the order is placed.

To request a refund, the Customer must communicate it to the email contact@visarwanda.org, incorporating the ID of the order. The request will be evaluated by our customer service department within two business days.